![]() ![]() Never move Installed WD Software to the trash. IMPORTANT: Always use the WD Software's Uninstaller from the Applications directory in macOS or re-run the WD Software's Installer and check the box to Uninstall when prompted. Uninstall All WD Software, refer to Answer ID 4158: How to Uninstall and Remove WD Discovery on Windows and macOS.If WD Software still cannot see the drive, Contact Support. Start the service if the Service status: shows Stopped.Select Automatic from the Startup type: drop-down menu.Right-click the service to be edited and select Properties.Please follow the steps outlined below this list for instructions on how to make changes if needed.Ĭhange the properties to automatic startup any services not currently running. If the WD Drive is recognized by WD Discovery, then click the Apps tab and install the WD Software desired, by following the Answer ID 20465: WD Discovery User Guide Instructions, referring to section How to Install WD Apps.Įnsure the WD Drive Manager and all WD Services are running and set to Automatic (Windows PC Only).Verify if the WD Drive is recognized by WD Discovery.Download and install WD Discovery, by following the Answer ID 20465: WD Discovery User Guide Instructions, referring to section How to Install and Launch on a Windows.Verify the WD Drive is mounted and accessible from the desktop.For a complete list of drives not supported by WD Security, please refer to Answer ID 2158: External Drives Not Supported by WD Security.My Passport SSD (WDBAGF) is not supported by WD Drive Utilities.My Passport Go is not supported by WD Security or WD Drive Utilities.WD_BLACK is not supported by WD Security or WD Drive Utilities.WD Elements & WD Elements SE SSD are not supported by WD Security or WD Drive Utilities.WD Elements SE is not supported by WD Security.The WD Software is not supported on the Drive being used:.The WD Drive Manager or other WD Service may have not started.The latest version of WD Security and/or WD Drive Utilities needs to be installed.WD Software reports "Attach a supported WD drive" when the external drive is read and writable by the PC. This answer explains how to resolve the message "Attach a supported WD Drive". ![]()
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